Return & Refund Policy

Last Updated: May 4th, 2025

We want you to be satisfied with your purchase from Wild Acres Farmstead. This Return & Refund Policy outlines our guidelines and procedures for returns, refunds, and exchanges. By making a purchase on our website, you agree to the following terms:

1. Return Eligibility and Timeframe

Return Period: If you are not completely satisfied with a product (excluding non-returnable items noted below), you may request a return within 14 days of the date you received the item. This 14-day window begins on the day the order shows as delivered by the carrier. Unfortunately, if more than 14 days have passed since delivery, we cannot offer you a return or refund.

Condition of Items: To be eligible for a return, the item must be in new, unused, and resalable condition. Specifically:

The product must be unused (no signs of wear, use, or damage) and in the same condition that you received it.
The item should be in its original packaging, with all original tags, labels, manuals, accessories, and components included. Please do not assemble, modify, or alter the product in any way.
If the product came sealed (for example, in shrink wrap or with a hygiene seal), that seal should be intact (unless the product was defective upon arrival – see Section 5 below).
You will need to provide proof of purchase (e.g., the order number or sales receipt) for any return to be processed. This helps us verify the purchase and process your request efficiently.

Wild Acres Farmstead reserves the right to inspect all returned items. If an item is returned to us in a condition that does not meet the above criteria, we may decline the return and no refund will be issued. In such case, we can ship the item back to you (at your cost) if you request it, otherwise the item will be discarded or donated.

2. Items Not Eligible for Return

Certain product categories are final sale and not returnable due to their nature or our business considerations. Please note that the following items cannot be returned or refunded:

Perishable Goods: Any perishable products such as pasture-raised meats, produce, dairy, or other food items are final sale. We cannot accept returns on food or other perishable goods once they have left our control, for health, safety, and freshness reasons. (If there was an error with your perishable order or it arrived spoiled due to our mishandling, please contact us – we address such issues case-by-case, but standard policy is no returns on perishables.)
Live Animals / Livestock: All sales of live animals (e.g., KuneKune pigs, Nigerian Dwarf goats, Coturnix quail or any other livestock) are final. We do not offer returns or refunds on any livestock purchases. Once an animal leaves our farm (or is delivered to you), you assume full responsibility for its care. (We ensure the health of animals at the time of transfer to you, but we cannot guarantee outcomes thereafter.)
Custom or Made-to-Order Items: If we offer any products that are custom-made to your specifications or personalized (for example, a custom gift basket or engraved item), these are non-returnable, unless they arrive damaged or defective. Custom items are made especially for you and may not be resalable to others.
Personal Care Items: For hygienic reasons, certain personal care or beauty products (e.g., soaps, lotions) that have been opened or unsealed after delivery may not be eligible for return. If such an item is still sealed and unused, you may inquire about a return, but if opened, we cannot accept it back. (This is to protect the health and safety of our customers.)
Clearance or Final Sale Items: Any product explicitly marked as “Clearance,” “Final Sale,” “As-Is,” or “Non-Returnable” on our website or at checkout cannot be returned. These discounted items are sold as final sale.
Gift Cards: Gift cards (physical or electronic) are non-returnable and cannot be redeemed for cash (except as required by law).

If you send back any non-returnable item to us, we will not issue a refund. We can ship it back to you (with shipping charges billed to you) if you desire, otherwise we will dispose of it.

3. Return Process – How to Initiate a Return

We strive to make the return process as simple as possible. If you wish to return an eligible item within the 14-day window:

Contact Us First: Email us at returns@wildacresfarmstead.com to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return (e.g., wrong item, not as expected, etc.). You may also contact us via phone (765-251-8949) for assistance, but email is preferred for documentation purposes.
Wait for Authorization: We will review your request and respond with return instructions within a few business days. If the return is approved, we will provide a Return Merchandise Authorization (RMA) number or other approval confirmation. (In some cases, we may be able to resolve your issue without a return, such as by sending a replacement part or troubleshooting a problem – we’ll discuss options with you.)
Packing the Return: Securely package the item for return. Ideally, use the original shipping box and packing materials. Include all components, and write your RMA number or include a copy of our return authorization email inside the package. (Do not write on the product’s packaging; you may write the RMA on the outside shipping box if needed.)
Shipping the Return: You will be responsible for choosing a shipping service to send the item back to us, except in cases where we provide a prepaid return label (see Section 4 below). We strongly recommend using a trackable shipping service and purchasing shipping insurance, especially for higher-value items. This protects you in case the package is lost or damaged in transit. Mail the return to the return address we provide in the RMA instructions (which typically will be our farm or warehouse address).
Return Deadline: After we approve a return, please ship the item promptly. The return package must be postmarked within 7 days of our return approval, otherwise the return authorization may be voided. If you anticipate a delay, inform us so we can work with you.
Notify Us: Once you have shipped the return, feel free to email us the tracking number. This is not required, but it helps us monitor the return and expedite your refund once received.

Important: Do not send any products back without contacting us first. Unannounced returns, or returns sent to the wrong address, may not be recognized and could be lost or rejected. Wild Acres Farmstead is not responsible for returns lost due to failure to follow our return procedures.

4. Return Shipping Costs

Unless the return is a result of our error or a defective product (see Section 5 below), the customer is responsible for paying the cost of return shipping. We do not provide prepaid return labels for discretionary returns (e.g. if you changed your mind or ordered the wrong item). You may use the carrier of your choice to send back the item.

Original Shipping Charges: Any original shipping charges paid on your order are non-refundable (except if the return is due to our error). For example, if you paid $10 for shipping on your order, that $10 will not be refunded when we process your return. We only refund the purchase price of the item itself (plus tax if applicable).
Restocking Fees: We do not typically charge a restocking fee for returns that meet our policy criteria. However, if a returned item is missing parts or not in the original condition (yet we choose to accept the return), we reserve the right to deduct a reasonable amount from the refund to cover the loss in value or missing components. We will communicate this to you if applicable.
Return Label (Our Error Cases): In cases where the return is due to a mistake on our end (wrong item shipped, item arrives damaged or defective), Wild Acres Farmstead will provide a prepaid return shipping label or otherwise cover the return shipping cost. We will coordinate with you to either send you a return label via email or reimburse your shipping cost after you provide a receipt. (For instance, if we instruct you to mail back a small defective item via USPS First Class, we will reimburse that postage cost to you). These details will be arranged during the return authorization process.

5. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If you receive an item that is damaged, defective, or not what you ordered, please let us know right away so we can make it right.

Damaged in Transit: If your order arrives with obvious shipping damage (for example, the box is crushed and an item is broken), please document the damage and notify us within 48 hours of delivery. Email us at returns@wildacresfarmstead.com with your order number, a description of the damage, and photos of the damaged item and packaging. We will work with you to file a claim with the carrier if necessary, and arrange a replacement or refund. Please keep all packaging materials, as the shipping carrier may need to inspect them.
Defective Product: If the product itself has a manufacturing defect or functional issue (and it was not described as such—e.g., a clearance item sold “as-is”), notify us within the 14-day return window (the sooner, the better). Provide a description of the issue and any relevant photos or videos demonstrating the problem. We will review the information and, if the item is deemed defective, we will offer a solution such as a full refund, a free replacement of the same item, or a replacement part if appropriate. Wild Acres Farmstead will cover any shipping costs for returning a confirmed defective item and sending a new one to you.
Incorrect Item Received: If we made a mistake and shipped you the wrong product (not what you ordered), we apologize. Please contact us as soon as you discover the error (ideally within a few days of delivery). We will arrange to send you the correct item and provide instructions for returning the incorrect one (at our expense). Please do not open or use the incorrect item if possible, to ensure it remains in new condition.
Normal Variations Not Covered: Our products, especially handcrafted items, may have slight variations or imperfections that do not affect their performance. Minor cosmetic issues—though we make every effort to ensure our products are packaged securely to prevent cracking, soy wax is inherently fragile and your wax melts may have surface cracks on arrival due to shipping. Such cracks on the surface of wax melts that can occur during shipping, or slight deviations in product color/texture—are considered normal and will not impact the performance of the product. These are not regarded as “defects.” These will not qualify for a return or exchange, as they do not diminish the intended use of the product. We make note of this because handmade or natural products often have unique characteristics. Rest assured that such variations are aesthetic and do not impact functionality or quality.

If you believe your situation warrants a return or refund outside of our normal policy (for example, an issue discovered after the 14-day window, or a perishable item problem), please reach out to us. While we must enforce our policies to be fair and consistent, we also care about customer satisfaction and will evaluate exceptional circumstances on a case-by-case basis.

6. Refund Processing

Once your returned item is received and inspected by Wild Acres Farmstead, we will send you an email to notify you that we have received your return. We will also inform you of the approval or rejection of your refund based on the item’s condition and compliance with our policy.

Approved Refunds: If your return is approved, we will process the refund to your original method of payment. A credit will automatically be applied to your credit card or original payment account. Please note that it may take some time (typically 5–10 business days after we process the refund) for your bank or credit card company to post the refund to your account. If you used a gift card or store credit to purchase the item, we will restore the balance to that credit. If your PayPal account is no longer active or cannot receive funds, we may contact you to arrange an alternative refund method.
Partial Refunds: In certain situations, only partial refunds may be granted (if we choose to accept a return that doesn’t fully meet our criteria). For instance, if an item is returned with obvious signs of use, missing parts not due to our error, or past the 14-day window (but we agreed to make an exception), we may approve a return with a deduction to the refund to account for the diminished value or restocking. We will communicate any such adjustment to you before finalizing the refund.
Refund Communication: We will email you once the refund has been issued. If you have not received your refund after a reasonable period, first check your bank or credit card statement again. Then contact your credit card company or bank, as it may take some time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at returns@wildacresfarmstead.com and we will assist you.
Original Payment Issues: If for some reason the original form of payment is no longer available (for example, your credit card used has been closed), please let us know. We can discuss alternative methods to issue your refund (such as a check or store credit) if the standard refund path fails.

7. Exchanges

Other than issues of damage/defect as noted, we generally do not offer direct exchanges (where you send back an item and we send you a different item in return). If you wish to exchange a product for a different variation (different scent, size, etc.), the simplest method is: return the original item for a refund (if eligible per our policy), and place a new order for the desired item. This ensures you get the new item quickly and our inventory counts remain accurate.

For defective or damaged items, “exchange” is handled as sending a replacement of the same item. If a replacement is sent, we will not also issue a refund for the original. Replacement shipments will have tracking just like a new order.

If you received an item as a gift and want to exchange it (and it is eligible for return), the process can be slightly different – contact us and we will try to accommodate a gift exchange or issue of store credit to the gift recipient, if appropriate.

8. Special Circumstances

Cancellations: If you place an order and then change your mind, please contact us as soon as possible (within hours). If the order has not yet shipped, we may be able to cancel it and issue a full refund. If the order is already in transit or has been delivered, you would need to initiate a return as described above.
Refused Deliveries: If you refuse delivery of an order (for example, you decide you don’t want it and tell the carrier to send it back), this will be treated as a return. Once we receive the refused package, we will refund the product cost minus any return shipping fees charged to us by the carrier (and minus original shipping, as per policy). Refusing delivery for reasons of damage will be handled as a damaged item claim (ensure the carrier notes that the package was refused due to damage).
Wild Acres Farmstead Error: In the rare event we have made an error with your order (shipment of the wrong item, missing item, etc.), we will of course correct it at no additional cost to you. Please inform us promptly so we can resolve it. This may involve sending the correct item, issuing a refund, and/or arranging return of any incorrect items on our dime.

9. Contact Information for Returns

If you have questions about our Return & Refund Policy or need assistance with a return, please contact us:

Email: returns@wildacresfarmstead.com
Phone: (765) 251-8949 (you may call or text)
Mailing Address (for returns will be provided in RMA instructions, typically):
Wild Acres Farmstead LLC
2571 S 400 E
Marion, IN 46953, USA

We’re here to help and want to ensure you have a positive experience with Wild Acres Farmstead. Thank you for your support of our farm and products!

The product must be unused (no signs of wear, use, or damage) and in the same condition that you received it.

The item should be in its original packaging, with all original tags, labels, manuals, accessories, and components included. Please do not assemble, modify, or alter the product in any way.

If the product came sealed (for example, in shrink wrap or with a hygiene seal), that seal should be intact (unless the product was defective upon arrival – see Section 5 below).

You will need to provide proof of purchase (e.g., the order number or sales receipt) for any return to be processed. This helps us verify the purchase and process your request efficiently.

Clearance or Final Sale Items: Any product explicitly marked as “Clearance,” “Final Sale,” “As-Is,” or “Non-Returnable” on our website or at checkout cannot be returned. These discounted items are sold as final sale.

Gift Cards: Gift cards (physical or electronic) are non-returnable and cannot be redeemed for cash (except as required by law).

Return Deadline: After we approve a return, please ship the item promptly. The return package must be postmarked within 7 days of our return approval, otherwise the return authorization may be voided. If you anticipate a delay, inform us so we can work with you.

Notify Us: Once you have shipped the return, feel free to email us the tracking number. This is not required, but it helps us monitor the return and expedite your refund once received.

5. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If you receive an item that is damaged, defective, or not what you ordered, please let us know right away so we can make it right.

Original Payment Issues: If for some reason the original form of payment is no longer available (for example, your credit card used has been closed), please let us know. We can discuss alternative methods to issue your refund (such as a check or store credit) if the standard refund path fails.

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The product must be unused (no signs of wear, use, or damage) and in the same condition that you received it​.

The item should be in its original packaging, with all original tags, labels, manuals, accessories, and components included. Please do not assemble, modify, or alter the product in any way.

If the product came sealed (for example, in shrink wrap or with a hygiene seal), that seal should be intact (unless the product was defective upon arrival – see Section 5 below).

You will need to provide proof of purchase (e.g., the order number or sales receipt) for any return to be processed. This helps us verify the purchase and process your request efficiently.

Clearance or Final Sale Items: Any product explicitly marked as “Clearance,” “Final Sale,” “As-Is,” or “Non-Returnable” on our website or at checkout cannot be returned. These discounted items are sold as final sale.

Gift Cards: Gift cards (physical or electronic) are non-returnable and cannot be redeemed for cash (except as required by law).

Return Deadline: After we approve a return, please ship the item promptly. The return package must be postmarked within 7 days of our return approval, otherwise the return authorization may be voided. If you anticipate a delay, inform us so we can work with you.

Notify Us: Once you have shipped the return, feel free to email us the tracking number. This is not required, but it helps us monitor the return and expedite your refund once received.

5. Damaged, Defective, or Incorrect Items Your satisfaction is our priority. If you receive an item that is damaged, defective, or not what you ordered, please let us know right away so we can make it right.

Original Payment Issues: If for some reason the original form of payment is no longer available (for example, your credit card used has been closed), please let us know. We can discuss alternative methods to issue your refund (such as a check or store credit) if the standard refund path fails. ​

The product must be unused (no signs of wear, use, or damage) and in the same condition that you received it.

5. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If you receive an item that is damaged, defective, or not what you ordered, please let us know right away so we can make it right.

Original Payment Issues: If for some reason the original form of payment is no longer available (for example, your credit card used has been closed), please let us know. We can discuss alternative methods to issue your refund (such as a check or store credit) if the standard refund path fails.